Scooters Pizza (Pty) Ltd

Effective Date: October 11, 2025

1. ACCEPTANCE OF TERMS

By accessing our website, mobile application, or placing an order with Scooters Pizza (Pty) Ltd, you agree to be bound by these Terms and Conditions. If you do not accept these terms, please do not use our services. We reserve the right to modify these terms at any time, and such changes will be effective immediately upon posting on our digital platforms.

2. DEFINITIONS

“Scooters Pizza”, “We”, “Us”, “Our” refers to Scooters Pizza (Pty) Ltd, a company registered in the Republic of South Africa.

“Customer”, “You”, “Your” refers to any person using our services or placing orders.

“Products” refers to pizzas, sides, beverages, and other food items offered by Scooters Pizza.

“Order” means any purchase request made through our website, app, phone, or in-store.

“39-Minute Delivery Promise” is our commitment to deliver orders within 39 minutes from order confirmation.

“39-Minute Eat As Much Policy” is our dine-in promotion allowing unlimited pizza consumption within 39 minutes.

3. ORDERS AND PAYMENT

3.1 Placing Orders

Orders may be placed via our website, mobile app, telephone, or in-store. You are responsible for providing accurate delivery information and contact details. Once submitted and payment is authorized, orders cannot be cancelled or modified.

3.2 Payment Terms

All prices are in South African Rands (ZAR) and include VAT. Payment methods include credit card, debit card, and cash (for delivery or collection). You warrant that you are authorized to use the payment method provided. Online payments are processed through secure third-party payment gateways.

3.3 Minimum Order Value

A minimum order value of R100 applies to all delivery orders. This minimum may vary by location and is subject to change without notice.

4. PRICING AND PRODUCT AVAILABILITY

Prices are subject to change without prior notice. Product availability may vary by location and time. Images on our platforms are for illustration purposes only, and actual products may differ in appearance. We reserve the right to discontinue menu items or substitute ingredients without notice.

5. 39-MINUTE DELIVERY PROMISE

5.1 Promise Terms

Scooters Pizza promises to deliver your order within 39 minutes from the time you receive your order confirmation notification (SMS, email, or app notification), subject to the following conditions:

• The delivery address must fall within our designated delivery radius (typically 3km from the restaurant)
• Orders must be placed during normal operating hours
• The promise applies to standard menu items only
• Delivery personnel must have safe and unobstructed access to the delivery address

5.2 Exclusions

The 39-Minute Delivery Promise may be suspended or does not apply during:

• Adverse weather conditions (heavy rain, storms, flooding)
• Load shedding or power outages
• Public holidays and peak trading periods
• Civil unrest, protests, or security concerns
• Force majeure events beyond our reasonable control
• Areas with restricted or unsafe access
• More than 4 x pizzas at a time

5.3 Remedy for Late Delivery

If we fail to deliver within 39 minutes (excluding the circumstances listed in Section 5.2), you will receive a voucher for one free medium pizza to be redeemed on your next order. This voucher will be sent to you within 48 hours of the late delivery. This remedy is your sole and exclusive compensation for late delivery, and we shall have no further liability.

6. 39-MINUTE EAT AS MUCH POLICY

6.1 Promotion Overview

Our “Eat As Much As You Like” promotion allows customers to enjoy unlimited pizza servings within a 39-minute period at participating Scooters Pizza restaurants.

6.2 Terms and Conditions

• Dine-in only: This promotion is available exclusively for dine-in customers and cannot be combined with delivery or collection orders
• Booking required: Advance booking is essential and subject to availability
• Duration: The 39-minute period begins when your first pizza slice is served to your table
• Per person pricing: The promotion is priced per person at R170 (standard) or R150 (students with valid student ID)
• No sharing: Each participant must pay individually, and sharing between participants is not permitted
• Pizza selection: Only pizzas from our designated promotion menu are included
• No wastage: Customers are encouraged to order responsibly. Excessive wastage may result in additional charges
• No takeaway: Uneaten pizza cannot be taken away or packaged for later consumption
• Participating locations only: This promotion is available only at selected Scooters Pizza restaurants

6.3 Restrictions

We reserve the right to refuse service or terminate participation if customers engage in disruptive behavior, violate health and safety protocols, or abuse the promotion terms.

7. DELIVERY SERVICES

7.1 Delivery Areas

Delivery is available within designated delivery areas surrounding each Scooters Pizza location. We reserve the right to decline delivery to any address for reasons including distance, safety, or security concerns.

7.2 Delivery Fees

Delivery fees may apply depending on distance and order value. Free delivery may be offered for orders exceeding a specified amount, as communicated at the time of ordering.

7.3 Customer Responsibilities

You are responsible for ensuring the safety of our delivery personnel while on your premises. You agree to indemnify Scooters Pizza against any theft, loss, damage, injury, or harm sustained by delivery personnel while on your property.

8. COLLECTION SERVICES

Orders placed for collection must be collected within 30 minutes of the ready-for-collection notification. You must present your order confirmation (SMS, email, or app notification) when collecting your order. Uncollected orders may be disposed of after 30 minutes, and no refund will be issued.

9. REFUNDS AND CANCELLATIONS

9.1 No Cancellations

Once an order is confirmed and payment is authorized, it cannot be cancelled or refunded, except as required by law or at our sole discretion.

9.2 Refund Process

Refunds, where applicable, will be processed within 14 business days to the original payment method. We are not responsible for delays caused by banks or payment processors.

9.3 Complaints

Complaints regarding product quality, service, or delivery must be lodged within 24 hours of order receipt. Contact our customer care team via email or phone with your order details.

10. PROMOTIONS AND COMPETITIONS

All promotions, competitions, and special offers are governed by their own specific terms and conditions, which will be made available at the time of the promotion. We reserve the right to modify, suspend, or terminate any promotion without prior notice.

11. INTELLECTUAL PROPERTY

All content on our website and app, including logos, trademarks, text, images, and graphics, is the exclusive property of Scooters Pizza (Pty) Ltd and is protected by South African and international intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Scooters Pizza shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our services or consumption of our products. Our total liability shall not exceed the value of the order in question.

We do not guarantee that our website or app will be error-free, uninterrupted, or secure. You use our digital platforms at your own risk.

13. INDEMNIFICATION

You agree to indemnify and hold harmless Scooters Pizza, its directors, employees, agents, and affiliates from any claims, losses, damages, or expenses (including legal fees) arising from your breach of these Terms and Conditions or your use of our services.

14. PRIVACY AND DATA PROTECTION

We are committed to protecting your personal information in accordance with POPIA (Protection of Personal Information Act 4 of 2013). Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data. By using our services, you consent to our data practices as described in the Privacy Policy.

15. GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the South African courts.

16. SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17. ENTIRE AGREEMENT

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Scooters Pizza (Pty) Ltd and supersede all prior agreements, understandings, or representations.

18. CONTACT INFORMATION

For questions, complaints, or assistance, please contact our customer care team:
Email: [email protected]
Phone (Melville): 062 663 3139
Address: Shop 1, 4 Main Road, Melville, Johannesburg, 2092

These Terms and Conditions were drafted with reference to industry standards and best practices in the South African food service sector.