3.1 Zone Verification

You can verify if your delivery address falls within our service zones by using the address verification tool on our website, mobile app, or by contacting our customer service team. Orders placed outside our designated delivery zones will not be eligible for the 39-minute promise and may be subject to extended delivery times.

3.2 Zone Adjustments

Scooters Pizza reserves the right to adjust delivery zone boundaries based on operational requirements, traffic patterns, seasonal conditions, or safety considerations. Customers will be notified of any permanent zone changes that affect their delivery eligibility.

4. Order Requirements and Minimum Values

4.1 Minimum Order Value

To qualify for delivery service, orders must meet a minimum value of R100. This minimum ensures operational efficiency and helps us maintain our 39-minute delivery promise.

4.2 Order Processing

All orders are processed on a first-come, first-served basis, with priority given to orders approaching the 39-minute deadline. Our kitchen operations are optimized to maintain consistent preparation times while ensuring food quality and safety standards.

5. Late Delivery Compensation

If we fail to deliver your order within the guaranteed 39-minute timeframe, you are entitled to receive your complete order at no charge. The following compensation process applies:

5.1 Automatic Compensation

• Our delivery driver will inform you upon arrival that the delivery exceeded the 39-minute promise

• You will receive your order without any payment required

• If you have already paid online or via card, a full refund will be processed to your original payment method within 5-7 business days

• Cash payments will be refunded immediately by the delivery driver

5.2 Compensation Verification

Late delivery compensation is automatically tracked through our order management system. No additional documentation or proof is required from the customer, as our system maintains accurate delivery timestamps.

6. Exceptions to the 39-Minute Promise

The 39-Minute Delivery Promise does not apply under the following specific circumstances:

6.1 Order Size Limitations

• Under R100 in value

• Orders containing more than 4 pizzas

• Orders with a total value exceeding R500

• Custom or specialty orders requiring extended preparation time

6.2 Force Majeure Events

Circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions (heavy rain, storms, flooding)

• Natural disasters or emergencies

• Civil unrest, protests, or public disturbances

• Road closures or traffic accidents blocking delivery routes

• Power outages affecting store operations

• Government-imposed restrictions or lockdowns

6.3 Customer-Related Delays

• Provision of incorrect, incomplete, or inaccessible delivery addresses

• Customer unavailability to receive the order at the specified address

• Failure to provide accurate contact information

• Requests for delivery to locations requiring special access or security clearance

6.4 High Volume Periods

During exceptionally busy periods (such as major sporting events, holidays, or promotional campaigns), we may temporarily suspend the 39-minute promise. Customers will be notified before order placement if the promise is temporarily unavailable, and alternative delivery timeframes will be provided.

6.5 Operational Constraints

• Vehicle breakdown or maintenance issues

• Staff shortages due to illness or emergency

• Kitchen equipment malfunctions

• Ingredient shortages affecting order completion

7. Customer Obligations and Responsibilities

To ensure successful and timely delivery, customers agree to:

7.1 Accurate Information

• Provide complete and accurate delivery addresses, including apartment numbers, building names, and access codes

• Supply current and reachable contact telephone numbers

• Specify any special delivery instructions or access requirements

7.2 Availability and Accessibility

• Be available to receive the order at the specified delivery address

• Ensure the delivery location is accessible to our delivery personnel

• Provide clear directions for complex or hard-to-find locations

7.3 Safety and Security

• Ensure the safety and security of our delivery drivers and their property while on your premises

• Maintain adequate lighting and safe access to the delivery location

• Refrain from any behaviour that could endanger our delivery personnel

7.4 Payment Readiness

• Have payment ready upon delivery for cash orders

• Ensure payment cards are valid and have sufficient funds for card transactions

8. Consumer Rights and Protections

In accordance with the Consumer Protection Act 68 of 2008 [1], customers retain all statutory rights, including:

8.1 Right to Fair Terms

These terms and conditions are designed to be fair, reasonable, and just. If any provision is found to be unfair or unreasonable, it will not affect the validity of the remaining terms.

8.2 Right to Quality

All food products are subject to implied warranties of quality and fitness for purpose. Customers have the right to receive food that is fresh, properly prepared, and safe for consumption.

8.3 Right to Redress

Customers have the right to lodge complaints and seek redress for any service failures beyond the compensation outlined in these terms.

9. Limitation of Liability and Indemnification

9.1 Liability Limitation

While Scooters Pizza strives to meet the 39-minute promise on every order, our liability for any late delivery is limited to the compensation outlined in Section 5 of this document. Scooters Pizza, its franchisees, employees, and delivery personnel will not be liable for any indirect, consequential, or special damages arising from late delivery.

9.2 Maximum Liability

Our total liability in any circumstance related to the 39-minute delivery promise is limited to the value of the specific order in question.

9.3 Third-Party Claims

Customers agree to indemnify Scooters Pizza against any claims, damages, or losses arising from the customer’s breach of these terms or any unlawful actions during the delivery process.

10. Data Protection and Privacy

10.1 Information Collection

We collect and process personal information necessary for order fulfillment and delivery, including names, addresses, contact numbers, and payment information.

10.2 Information Use

Personal information is used solely for order processing, delivery coordination, customer service, and operational improvements. We do not share personal information with third parties except as necessary for delivery fulfillment.

10.3 Data Security

We implement appropriate security measures to protect customer information and maintain confidentiality in accordance with applicable data protection laws.

11. Modifications and Updates

11.1 Terms Amendments

Scooters Pizza reserves the right to modify these terms and conditions at any time. Changes will be communicated through our website, mobile app, or direct customer notification.

11.2 Service Modifications

We reserve the right to modify, suspend, or discontinue the 39-minute delivery promise at any time, with reasonable notice to customers where possible.

11.3 Operational Changes

Delivery zones, minimum order values, and service hours may be adjusted based on operational requirements and will be communicated to affected customers.

12. Dispute Resolution and Governing Law

12.1 Governing Law

These terms and conditions are governed by the laws of the Republic of South Africa, and any disputes will be subject to the jurisdiction of South African courts.

12.2 Dispute Resolution

We encourage customers to contact our customer service team first to resolve any concerns. If a satisfactory resolution cannot be reached, customers may pursue remedies available under South African consumer protection legislation.

12.3 Customer Service

For any queries, concerns, or complaints regarding our 39-Minute Delivery Promise, please contact our customer care team:

• Phone: 0626633139

• Email: [email protected]

• Operating Hours: [10h00- 21h00]

13. Acknowledgment and Acceptance

By placing an order with Scooters Pizza for delivery, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You confirm that you are at least 18 years of age or have parental/guardian consent to enter into this agreement.